General Terms and Conditions for the Symposium


The 38th Symposium of the Department of Clinical Psychology and Psychotherapy of the German Society of Psychology (DGPs) at the University of Mannheim from 20th May to 23rd May 2020 in Mannheim.



University of Mannheim


68131 Mannheim


Performing authority:

Chair of Clinical and Biological Psychology and Psychotherapy of the University of Mannheim; Head of the Chair: Prof. Dr. Georg W. Alpers.

Main office: D-68161 Mannheim


In cooperation with the Department of Clinical Psychology and Psychotherapy of the German Society for Psychology (DGPs) e. V.


Phone: +49 621 - 181 2106  
Email: symposium2020[at]

Ticketing and payment service

Lombego Systems GmbH ("Ticketing Partner")

Kaufstraße 2-4

99423 Weimar


1 General information

1.1 These General Terms and Conditions ("GTC") apply to participation and related ticket sales for the event mentioned above, hosted by the organizer mentioned above. Any deviating terms and conditions are not valid.

1.2 The offer is exclusively available to adults.

2 Registration and conclusion of contract

2.1 Registration for participating in the event is only possible via the "Conference Management & Ticketing platform Converia" of the "Ticketing-partner", Lombego Systems GmbH.

2.2 The organizer makes an offer for the conclusion of a "Contract for participation in the event" with the information provided on the website. The participant accepts this offer for the conclusion of a purchase contract by carrying out the order process in full and clicking on the button „Complete registration/ Complete booking with costs“. The effective acceptance of the offer by the visitor requires that the participant has filled in all required fields in the order form (marked "*" respectively) and agrees to these GTC.

2.3 The contract for participating in the event is only concluded after the ticketing partner has confirmed the registration to the participants via e-mail. Changes and/or additions to the contract must be made in writing. This also applies to the repeal of the written form clause.

2.4 The prerequisite for the conclusion of the contract is that the participant is at least 18 years old.

2.5 The number of participants is limited to 650 participants. The registrations are taken into account according to the order in which payment is received. If participation is not possible due to overcrowding, you will receive a notification immediately.

3 Prices

3.1 The price indicated on the certificate of participation is the final price and legally binding.

3.2 All prices include, if necessary, the VAT (value added tax) due. Additional delivery and/or shipping costs are not incurred unless they are shown separately.

3.3 If special rates are granted for discounts (students), these are also shown separately. If no discounts are shown, they cannot be granted. The discount is granted on presentation of valid proof of identity (student ID, identity card with age certificate). Proof of identity must be provided before the start of the event. If this cannot be provided, the difference between the full price and the discount must be paid by the participant at the beginning of the event in order to be entitled to access.

4 Payment

4.1 Payment is made by means indicated on the website. In case additional fees result from this, these are shown separately. All prices and fees are due immediately upon conclusion of the contract.

4.2 If payment by invoice is possible: If the participant does not pay within 14 days of receipt of the invoice, the organizer can withdraw from the contract. If the organizer withdraws from the contract, the participant loses his/her right to participate in the event. Fees incurred by the transfer shall be borne by the participant.

4.3 If payment by credit card is possible: When paying by credit card (MasterCard, Visa), the participant is asked to enter the credit card details during the payment process. The corresponding credit card account will be debited the cost of the ticket including possible shipping costs. Please note that your credit card statement will include the following reference:

Date Weimar DE Amount

4.4 If payment by Paypal is possible: Select PayPal as the payment method and you will be redirected to PayPal at the end of the order. If you are a PayPal customer, you can log in with your user details and confirm the payment. The corresponding amount will then be debited against your account.

4.5 Should a payment be charged back (e.g. due to lack of funds in the account indicated when placing the order), the participant shall compensate for any damage or expense arising from the chargeback. This includes in particular bank fees as well as a handling fee of 10.00 euros per charge for processing by the organizer. In the event of an unjustified chargeback of the credit card, processing costs of 50.00 euros will be charged. In the event of a chargeback, the organizer is entitled to withdraw from the contract immediately. The participant thus loses their right to participate in the booked event. Further claims from the organizer against the participant are not affected by this.

5 Right of withdrawal

Cancellation policy for consumers

If you are a consumer, you have a right of withdrawal.

A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity.

Cancellation policy

Right of withdrawal:

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of withdrawal, you must inform Lombego Systems GmbH, Kaufstraße 2-4, 99423 Weimar, Germany, fax: +49 3643/81180799, e-mail: of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail; here it is possible to send an e-mail stating the Ticket ID). You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which Lombego Systems GmbH received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

------------------------------------End of the revocation instruction-------------------------------------------------------

6 Changes, Cancellation

6.1 For subsequent invoice rewrites and rebookings, there will be a service charge of 20,00 euros by the organizer.

6.2 If the participant does not wish to participate in the event, he/she must declare his/her withdrawal from the contract in writing or via e-mail to the organizer.

a) In the event of cancellation until 25th March 2020, the participation fee will be refunded with a service charge of 25%.

b) In the event of cancellation until 22nd April 2020, the participation fee will be refunded with a service charge of 50%.

c) In the event of cancellation until 13th May 2020, the participation fee will be refunded with a service charge of 75%.

d) In the event of cancellation from 14th May 2020, no refund will be made.

6.3 If the registered participant is unable to attend the event due to health reasons or an accident, the participant has the possibility to provide a substitute for the participation. The handling fee for the rebooking is 20,00 euros.

6.4 Any further cancellation of the participant is granted only for good cause. In this case, no refund will be made.

7 Services

7.1 The scope of the contractual service in the context of the respective event results from the respective information documents, any existing registration forms and the confirmation of participation of the organizer.

7.2 The organizer reserves the right to make changes to the content of the event programme at short notice, insofar as this is necessary and the subject matter of the event is not restricted, as well as in exceptional cases a substitute speaker to order. The participant will be informed of the respective changes in good time.

7.3 Arrival, accommodation and meals are not included in the event offer, unless services of this kind are explicitly listed in the event description. If a participant does not make use of all or part of the services duly offered, there is no entitlement to a refund of the participation fee.

8 Cancellation of the event / date changes

8.1 In the event of cancellation of the event because the number of participants is too low (up to 10 days before the start of the event) or due to force majeure (e.g. illness of a speaker), the participation fee will be refunded. Cancellations or necessary changes (e.g. change of speaker), postponements of dates etc. will be communicated to the participants as soon as possible via one of the contact details given in the bookings (by post or e-mail). We expressly reserve the right to make changes to the programme as long as the overall character of the event is maintained (Item 7.2). Changes of speakers, insignificant changes in the course of the event or a reasonable relocation of the venue do not entitle the participant to a price reduction or to withdraw from the contract.

8.2 In the event of cancellation of an event, the organizer will refund the payment made. In particular, the organizer may cancel the event up to 10 days before the start of the event if the number of participants specified in the event description is not reached. Shipping costs and other additional fees will only be refunded if the cancellation of the event is due to intent or gross negligence on the part of the organizer.

8.3 In the event of a postponement of the date, the participant is entitled to withdraw from the contract. The organizer undertakes to inform the contracting parties immediately via one of the addresses mentioned in the bookings (postal, e-mail, via telephone, etc.) at its sole discretion. The sending of such information is considered sufficient. Any futile travel expenses, hotel bookings, etc. will only be reimbursed by the organizer if the non-information of the participant about the cancellation of the event is due to gross negligence or intent.

8.4 In the event of cancellation, the participation fee will be refunded in full within 14 days. The same applies in the event of the participant's withdrawal due to the above reasons.

9 Liability

9.1 Claims of the participant for damages are excluded unless they are based on intent or gross negligence on the part of the organizer. In case of gross negligence, liability for consequential damages is excluded.

9.2 In the event of a breach of material contractual obligations, the Organiser shall be liable for intent and negligence. In the event of simple negligence, liability shall be limited to foreseeable, contractually typical and direct damages. Material contractual obligations are those obligations which protect legal positions of the participants which are essential to the contract and which are to be granted to them according to the content and purpose of the contract. Also essential are those contractual obligations whose fulfilment makes the proper execution of the contract possible at all and on whose observance the participant could regularly rely.

9.3 The limitations/exclusions of liability shall not apply to claims under the Product Liability Act, fraudulent conduct, liability for guaranteed characteristics and injury to life, limb or health.

9.4 The limitations/exclusions of liability shall also apply to the personal liability of representatives, employees and vicarious agents of the Organiser.

9.5 Liability for damages incurred during the journey to and from the event location as well as for losses and accidents is excluded.

10 Privacy Policy

10.1 The participant may, in principle, visit the event website without leaving any personal data. Personal data is only collected if the participant uses it on his own (e.g. when using services on the website such as the purchase of tickets or registration at the event, sending a notification via the website or registering as a user of the website). In addition, no personal data is collected.

10.2 The data collected for an event (e.g. when buying tickets or registering for an event) will be stored, changed and transmitted by the organizer solely for the purpose of fulfilling its own business purposes. This is necessary for the execution of the contract (e.g. for the control of admission at the event).

10.3 With consent to these General Terms and Conditions, the participant declares: I agree that my personal participant data will be stored by the organizer in machine-readable form and collected, used, processed within the scope of the purpose of the organisation of the event and can be displayed publicly on the event's list of participants. I can hide this directly on the participant overview after the participant registration or revoke it by e-mail to the organizer at any time.

11 Supplementary provisions

The Organizer points out that in addition to these "General Terms and Conditions of Business and Participation for the Event" (Organizer's GTC), the "General Terms and Conditions for the Use of Converia Conference Management & Ticketing Platform for attendees" of Lombego Systems GmbH (Lombego Systems' GTC) shall also apply to participation in the event. The organizer has no influence on the content of the GTC of Lombego Systems and is not responsible for it. In case of contradictions between the General Terms and Conditions of the Organiser and the General Terms and Conditions of Lombego Systems, the provisions of the General Terms and Conditions of the Organiser shall prevail. In addition, the house rules of the organizer apply, which can be viewed at:

12 Final provisions

12.1 Any differences of opinion that may arise shall be settled amicably by the contracting parties. German law applies to the exclusion of German conflict of laws and the UN Convention on Contracts for the International Sale of Goods (CISG).

12.2 Amendments or supplements to this contract as well as collateral agreements must be made in writing in order to be legally effective. Should individual provisions of this contract be ineffective or lose their validity due to a later circumstance, the validity of the contract shall remain unaffected. Instead of the invalid provisions of the treaty, there is a provision that comes closest to what the contracting parties would have wanted, provided that they had considered the point in question. The same applies to gaps in this contract.

12.3 Place of performance is the registered office of the organizer.

12.4 The place of jurisdiction shall be the registered office of the organizer to the extent permitted by law.

As of: 20th September 2019